Company Overview

At IHOP of Greater New Orleans Area, we are more than just a restaurant; we are a thriving community of dedicated and passionate individuals. Our commitment to creating and maintaining a great work environment ensures that every team member can thrive and grow with us. Located in the heart of the Greater New Orleans area, Ruby Enterprises offers a vibrant company culture and meaningful connections with our local community. Join us and be a part of something special.

Job Summary

The role of an IHOP hostess or host primarily involves creating a positive first impression for guests. They greet and welcome customers, seat them at appropriate tables, manage waiting lists during busy times, and communicate with servers and kitchen staff to ensure a smooth flow of guests. Hosts/hostesses also answer customer inquiries and maintain a clean and organized waiting area. Their goal is to provide excellent customer service and enhance the overall dining experience.

Responsibilities

Develop and maintain professional functional working relationships with IHOP Team Members and guests.
Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
Rotate station seating to ensure the quality of guest service.
May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return.
Handle cash in an accurate and responsible manner.
Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to Company cash-control policies.
Answer the telephone, take messages and take and complete all To Go orders.
Maintain guest checks in numerical order.
Maintain a waiting list as necessary.
Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
Perform cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.

Qualifications

Strong customer service skills are essential for creating a positive and welcoming environment for guests.
Effective communication is key for interacting with guests, servers, and kitchen staff.
Hosts/hostesses should have a friendly and outgoing personality to make guests feel welcome.
Ability to manage waiting lists and seating assignments efficiently, especially during busy times.
The role may involve handling waiting guests during peak hours, so the ability to remain calm and composed under pressure is important.
Accurate seating assignments and communication with servers are crucial for guest satisfaction.
Collaborative skills to coordinate with servers and kitchen staff for efficient table turnover.
Being able to adapt to changing situations and guest needs is important.
The ability to handle customer concerns or issues professionally and find suitable resolutions.
Managing multiple tasks, such as answering phones, seating guests, and checking for online/TOGO orders.
If responsible for taking payments, basic math skills and cash-handling experience may be necessary.
Maintaining a neat and professional appearance, including adhering to the restaurant's dress code.
Punctuality and reliability are highly valued in the restaurant industry.
Adherence to health and safety guidelines to ensure guest and staff safety.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Ruby Enterprises provides a welcoming atmosphere where team members can take pride in serving hearty breakfasts, delectable sandwiches, flavorful entrees, and more, all while preserving the legacy of comfort, quality, and community that characterizes IHOP across generations. Ruby Enterprises ensures that IHOP remains not just a workplace, but a fulfilling environment where employees can connect, create, and thrive, all while contributing to the cherished memories that guests take home.

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Benefits and Perks

Flexible Schedules

Many IHOP locations offer flexible work schedules to accommodate employees' availability and preferences.

Training and Development

IHOP provides training and development opportunities to help employees build their skills and advance in their careers. This can include on-the-job training and access to IHOP Academy.

Career Advancement

IHOP encourages career growth and often promotes from within, giving employees the opportunity to move up to higher positions, such as shift supervisor or management roles.

Health and Dental Benefits

Full-time employees may be eligible for health and dental insurance coverage, which can include medical, dental, and vision benefits.

Employee Meal Discounts

IHOP employees often receive discounts on meals when dining at IHOP locations, making it more affordable to enjoy the restaurant's food.

Recognition and Rewards

IHOP may have recognition programs to acknowledge and reward outstanding employee performance.